Jerry Silver is director of product management with JustSystems Inc., responsible for XMetaL content lifecycle solutions and software. He has over 25 years of IT experience as a developer, consultant, and product manager, specializing in database and application modeling and design, application architectures, Web technologies, content management, and collaboration. He has been a featured speaker on these topics at numerous industry conferences. Jerry spent 15 years at Oracle in a variety of technical roles, most recently as Principal Product Manager of Oracle Application Server Portal.
We've all experienced the thrill of acquiring a new product only to have it diminished when it's not as easy to use as expected. You rip open the box ready to start playing with your new gizmo and 20 minutes later you're stuck on the phone with tech support because the instruction book...Oct. 7, 2007 09:00 AM EDT Reads: 12,437
