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 <description>We&#039;ve all experienced the thrill of acquiring a new product only to have it diminished when it&#039;s not as easy to use as expected. You rip open the box ready to start playing with your new gizmo and 20 minutes later you&#039;re stuck on the phone with tech support because the instruction book was incomprehensible.&lt;p&gt;&lt;a href=&quot;http://jerrysilver.sys-con.com/node/434465&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
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